We understand that plans can change. To keep things fair for both clients and our schedule, please review our cancellation and refund terms below.

Dog Walking, Drop-In Visits & Pet Sitting (Daytime Only)

• Cancellations made more than 24 hours in advance: No charge.

• Cancellations made less than 24 hours in advance: 100% of the service fee will be charged.

• No-shows or same-day cancellations: No refund provided.

• Repeated last-minute cancellations may result in declined future bookings.

Dog Training (In-Person or Online)

• Cancellations made more than 48 hours in advance: Full refund or free rescheduling.

• Cancellations within 24–48 hours: 50% of the session fee will be charged.

• Cancellations within 24 hours or no-shows: Full session fee is non-refundable.

• Pre-paid packages: Non-refundable but may be rescheduled within 60 days of purchase.

Refunds

• Refunds will be processed within 5–7 business days to the original payment method.

• If services are cancelled by us due to weather, emergencies, or illness, a full refund or reschedule will be offered.

• We do not provide refunds for unused sessions in multi-session packages unless there are exceptional circumstances.

Weather & Emergency Cancellations

• Services may be rescheduled or adjusted in extreme weather for safety.

• In cases of emergency (yours or ours), we will communicate promptly and reschedule or refund as appropriate.

Contact Us

For cancellations or refund requests, please contact us as soon as possible:
Email: hello@thefurclub.co.uk
Phone/Text: 07783 168 876